Regional Manager Inside Small Law Job - Title:Regional Manager, Inside : Small Law
Small Law Firm Dedicated Renewal and FIT Open Coverage Regional Manager
The Small Law Firm Renewal and FIT Open Coverage Regional Manager leads their team of Dedicated Renewal Specialists (10) and Open Coverage Sales Consultants (4) in the selling and renewal of online and solutions products through outbound telephone calls to potential and existing law firm customers. The Manager will direct their team to achieve successful attainment of their new sales and renewal goals on a monthly basis for the Small Law Firm channel. Dedicated Renewal Specialists and Open Coverage Sales Consultants are an elite group of legal sales and retention professionals responsible for covering critical revenue expectations in at:risk market segments.
: Maximize total new sales growth and renewals by promoting the sale of industry leading online legal research products, print bundles and solutions through outbound sales efforts using a consultative and solutions based sales approach
: Recruit, coach and develop an effective team of Renewal Specialists and Sales Consultants capable of delivering new sales quotas, renewal quotas and driving key product sales.
: Direct team members on their pipeline management and forecasting.
: Work with Marketing on campaigns, incentives and promotions and ensure focus toward attainment of channel / department goals and objectives.
: Partner with SLF sales management to ensure alignment with sales objectives as well as departmental ownership of talent development.
: Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service.
: Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals.
: Proactively identify and respond to issues in the department that affect teamwork and goal attainment. Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process.
: Counsel and provide guidance to team members with employee relations situations and performance management concerns.
: Conduct annual performance and salary reviews for team members.
: Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner.
: Maintain a working knowledge of company products, special sales programs and marketing efforts within the sales division.
: Builds rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service.
: Identifies gaps and other opportunities to improve sales attainment capabilities.
: Adhere to ethical standards contained in the Thomson Reuters Code of Conduct while servicing customers and meeting department goals.
: Assumes other responsibilities as required or requested by Leadership.Core Leadership Values
Commitment to People:
: Creates an environment to attract the best and brightest people
: Retains the right people through coaching, development and personal growth
: Recognizes behaviors and contributionsCustomer First:
: Displays a deep understanding of our customers, applies knowledge of business and market dynamics to provide value:add solutions and servicesDelivering Results:
: Drives change, innovation and accountability by executing on goals and initiatives
: Able to understand when and where to make adjustments to business operations in order to meet objectivesCollaboration:
: Builds constructive relationships across the organization with key business partners : including channel teammates, Segment Marketing, Product Development, HR and Finance : to drive the business forwardThomson Reuters is the leading source of intelligent information for the worl